This Privacy Policy explains how FieldAxisPro ("we", "us", "our") collects, uses, discloses, and protects information when you use our website, products, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Information we collect
We collect information to provide better services to our users. The types of information we collect include:
- Account Information: name, company name, business email, phone number, billing details and other information you provide when creating an account or requesting a demo.
- Usage Data: information about how you access and use the Services, such as pages visited, features used, timestamps, and error logs.
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers and mobile carrier (if applicable).
- Payment Information: payment method details and billing address. We do not store full payment card details — those are handled by our payment processors.
- Customer Data: data you or your customers upload through the Services (job records, customer contact details, photos, signatures, inventory information). You remain the controller of Customer Data; we process it on your behalf according to this policy and our Terms of Service.
2. How we use your information
We use the information we collect for purposes including:
- To provide, maintain, and improve the Services.
- To process transactions and send you related information, including confirmations and invoices.
- To communicate with you about your account, updates, and marketing (where permitted).
- To detect, prevent and address technical issues, fraud or illegal activities.
- To personalize the Services and provide customer support.
3. Legal basis for processing (EEA users)
If you are located in the European Economic Area (EEA), we rely on the following legal bases to process your personal data: performance of a contract, consent (where requested), compliance with legal obligations, and legitimate interests (such as fraud prevention and improving the Services).
4. Sharing and disclosure
We may share aggregated or de-identified information that cannot reasonably be used to identify you. We may also share information in the following circumstances:
- Service Providers: with vendors and third-party service providers (e.g., payment processors, hosting providers, analytics services) who perform services on our behalf under appropriate confidentiality and security obligations.
- Business Transfers: if we are involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
- Legal Requirements: when required by law, legal process or to respond to lawful requests by public authorities.
- With your consent: we may share information when you ask us to or agree to the sharing.
5. Cookies and similar technologies
We use cookies, web beacons, and similar technologies to improve your experience, analyze trends, administer the site, and gather demographic information. You can manage your cookie preferences through your browser settings. For more information about our cookie use, contact us.
6. Third-party services and integrations
FieldAxisPro integrates with third-party services (for example, accounting, payment and calendar providers) to provide features within the Services. These third parties have their own privacy policies and practices. We encourage you to review their policies before using integrations.
7. Security
We take reasonable administrative, technical, and physical safeguards designed to protect the information we collect. While we strive to protect your information, no method of transmission or storage is 100% secure. If we become aware of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and relevant regulators as required by law.
8. Data retention
We retain personal data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or de-identify personal data in accordance with our data retention practices, except where retention is required by law or for legitimate business purposes.
9. International transfers
FieldAxisPro operates globally and may transfer and store information in servers located outside your country. Where applicable, we use safeguards such as standard contractual clauses or other legal protections to ensure adequate protection of your data.
10. Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, update, or request deletion of your personal data.
- Object to or restrict our processing of your personal data.
- Receive a copy of your personal data in a portable format.
- Lodge a complaint with your local data protection authority.
If you wish to exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.
11. Children
Our Services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will take steps to delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our site with a revised "Effective date". Your continued use of the Services after changes indicates your acceptance of the updated policy.
13. Contact us
If you have questions or concerns about this Privacy Policy, please contact FieldAxisPro at:
FieldAxisPro
Email: privacy@fieldaxispro.com
This policy applies to information collected through our website and Services unless a separate agreement applies.